Hi there! Here are some frequently-asked questions, but if yours isn't answered below, drop us a line at info [at] hellgatefabrics [dot] com!
Fabrics are sold by the half-yard and priced accordingly. We've gone to great lengths to photograph colors accurately, but differences in monitors mean that the fabric may not look exactly as it appears on your computer or phone screen. If you're trying to match something and want to be really sure about color accuracy, feel free to request a swatch prior to placing your order.
Domestic: All items will be shipped via USPS Priority Mail, which includes tracking and insurance. Shipping costs are estimated by weight, but if it works out to be cheaper in some cases to use a flat-rate box, we will do that and refund you the difference. Shipping is estimated on the high side, so overcharges will be refunded as well. If you need expedited shipping, or would like a more exact shipping quote, please contact us before placing your order!
International: Sheesh, international shipping is complicated! There are so many factors that influence the cost, so the best way to make sure we don't overcharge you is for you to contact us before you place an order so we can send you an accurate estimate. Please send us an email with the products and quantities that you'd like to buy, and we'll figure out the cheapest way to get it to you!
We aim to be as green as possible, so we don't include a printed order confirmation with each order unless the customer requests one.
Fabric cannot be returned or exchanged. However, if you have a problem with a purchased item, please drop us a line right away so we can work it out!
Any customs/duties/taxes are the customer's responsibility. Unfortunately, we cannot estimate any potential duties related to international import laws, so it's a good idea for you to research your local laws and restrictions before ordering from the U.S. so you aren't surprised by additional costs. All items will be accurately reported on customs forms.
If you'd like swatches, we're happy to send you up to five free of charge (this applies to you, too, international customers!). Drop us a line and include the names and colors of your preferred swatches as well as your mailing address. Want swatches with your order? No problem! Just add a note in the "special instructions for seller" box and we'll add your selections!
Where does the name "Hell Gate" come from? Are you guys really into heavy metal and death and stuff?
"Hell Gate" is the name of the bridge that runs through the neighborhood where we live and work, Astoria. We're proud to be based in Queens and wanted to give a nod to this distinctive part of our landscape!